When you make an appointment with us (either online or on the phone with our team), we will collect your credit/debit card details in advance in order to be able to secure the appointment in our system. Your details become ‘tokenised’ for each individual appointment and will allow for an automatic payment to be deducted from your account AFTER your consultation has completed. We will also send off the Medicare claim for you too, which will generally take 1-2 days to be returned to whichever bank account is linked with Medicare. If the automatic payment fails, we will be in touch to discuss with you further.