Your 3 month program includes personalized medical consultations, ongoing monitoring and support, access to our patient portal for easy communication, and all necessary follow-up appointments. We provide complete care coordination to ensure you receive the best possible outcomes throughout your journey with us.  The included appointments will depend on the stream you choose but an example is set out below: 

Booking your appointments is simple and convenient! Our friendly reception team will get them all booked in for you - this is often done at the end of your first consultation or you can phone us on 1300 44 13 22 when it suits you. We offer flexible scheduling options to fit your busy lifestyle, with both in-person and telehealth appointments available.

Absolutely! We understand that life happens and schedules change. You can easily reschedule your appointments through our web site booking portal, Automed App, webchat or by calling our team. We simply ask for at least 24 hours notice when possible to help us accommodate other patients and maintain our efficient service.

Your payments are processed automatically on the same date each month from your chosen payment method. These payments are then applied to future appointments.  You'll receive a payment confirmation via email, and you can track all your payments through your patient portal. We make billing transparent and hassle-free so you can focus on your health journey.

Great news! If you're eligible for Medicare rebates, then on the day of your medical appointment, we can submit your claims directly to Medicare on your behalf for faster processing. Rebates typically appear in your nominated bank account within 1-2 business days. You can also track the status of your rebate through the Medicare app or by calling Medicare directly.

We're here to help maximize your rebates! Our team will guide you through how to access your private health insurance benefits and any applicable Medicare rebates for allied health services. It is worth discussing with your GP to see if you are eligible for a GPCCMP (GP Chronic Condition Management Plan) which may provide rebates for up to 5 allied health visits per calendar year. It is important that these plans are done before you have your appointment to access the rebates. For private health insurance we can provide you with all the necessary documentation and receipts for you to make your claims.

After your initial 3-month period, we'll conduct a comprehensive review of your progress and discuss your ongoing care options. Many patients continue with our active weight loss program which provides you with monthly appointments with either the GP, dietitian or exercise physiologist at only $99 a month (before rebates).  While others transition to less frequent monitoring. We'll work with you to create a personalised plan that supports your long-term health goals and fits your needs.

While we hope you'll love our service, we understand that circumstances can change. You can cancel your program anytime by contacting our reception team via phone or email. We'll ensure a smooth transition and provide you with all your medical records and progress summaries to support your ongoing health journey.

Your safety and comfort are our top priorities. If you experience any concerns with your medication, please contact us immediately. Our medical team will work with you to adjust dosages, explore alternative medications, or modify your treatment plan. We're committed to finding the right solution that works specifically for you.  If you’d prefer a non medication approach then our lifestyle program that supports you to optimise diet and exercise may be the best fit.

Congratulations in advance! Reaching your goal is a fantastic achievement. We'll work with you to develop a personalised maintenance plan to help you sustain your success long-term. This might include ongoing monitoring, lifestyle coaching, or transitioning to our maintenance program designed specifically for goal achievers like you.

We're flexible and here to support you! Additional appointments can be easily scheduled through our reception team.  These may be eligible for Medicare rebates or covered under your private health insurance. Our team will discuss options and any additional costs that may be incurred,  ensuring you receive the support you need when you need it.

Yes! We offer convenient telehealth appointments that provide the same high-quality care from the comfort of your home or office. Our secure video platform is easy to use, and our team will provide setup support if needed. Telehealth appointments are perfect for follow-ups, medication reviews, and ongoing consultations.  If you’d like to receive a Medicare rebate for medical services then Medicare requires you to have a face to face appointment with us at least once every 12 months.