Frequently Asked Questions

Got questions? We can help! Check out our FAQs for commonly asked questions about our service.

New Patient Queries

  • You can view our current fees here. We keep pricing clear and upfront.

  • Everyone’s journey is different. We look at barriers you’ve faced in the past, and deep dive into things like causes of weight gain such as genetics, hormone imbalances, eating patterns, level of activity etc. Together, we set realistic goals and create an individualised plan to meet your specific needs. We’ll review progress regularly, and adjust your plan as your needs change.

  • Yes. Whilst surgery can be a very effective tool for weight management, we start with non-surgical, evidence-informed approach, and review options such as weight loss medications and the most effective diet and exercise strategies. We are focused on long-term weight management. If surgery is being considered, we can coordinate pre- and post-operative care with your treating team.

  • Alevia is a safe and non judgemental space to access medical weight management service. Our doctors are compassionate and will discuss all of the treatment options available to you. You’ll receive one on one care from our team of doctors, dietitians, exercise physiologists and mental health clinicians. No gimmicks, just a structured plan built around your lifestyle and health needs. Find out more.

  • Meet our doctors and learn about their approach in our short introduction videos.

  • Definitely. We focus on practical, time-smart strategies and offer Telehealth where clinically appropriate.

  • It’s optional. An exercise physiologist can assess your capacity and, if suitable, design a safe, targeted plan that works with what you’re already doing.

  • We offer weekday, evening and weekend appointments to fit in with your needs. Check current availability here.

  • We address biological, psychological and social drivers of weight, then tailor care to you. We understand that the body can adapt to weight loss with hormonal changes that make losing weight hard. We want you to know that it is not your fault! Our team of medical doctors and allied health clinicians focus on the science of body-weight regulation, including how appetite and energy balance adapt during weight change. While we can’t guarantee results, we do offer individualised, dedicated care, structured support and regular review to keep you moving forward.

  • Visit frequency is individualised. We’ll agree on a review schedule that fits your goals and clinical needs.

  • Once your consultation is paid, we submit your claim and the rebate is generally returned to the bank account you’ve nominated with Medicare within 1–2 days.

  • Yes. Our dietitians can tailor nutrition support for allergies, food intolerances and preferences (for example, coeliac disease, lactose or fructose intolerance, vegetarian or vegan eating).

  • Often yes. We’ll assess your health, medicines and precautions, and coordinate care with your GP/specialist where needed.

  • We’ll focus on nutrition first and suggest movement options that suit your capacity and safety. When ready, our exercise physiologists can put together a program that takes into account any injuries or barriers to exercise.

  • We provide assessments for weight regain, appetite changes and nutritional status, and can work with your surgeon/GP as appropriate.

Appointment Queries

  • Book online via our website or contact our reception team - whichever you prefer.

  • We’ll offer the next suitable appointment or arrange a review with another Alevia doctor who can access your shared clinical notes. You can also join our waitlist for earlier openings.

  • Please make an appointment with your Alevia doctor if you have any questions or concerns. Alternatively, you can contact re*******@********om.au if you are unsure. We’ll respond as soon as we can. For urgent issues, see your local GP or dial 000 in an emergency.

  • If a prescription is clinically appropriate, your doctor may issue it electronically. We’ve created a simple guide to help you use e-scripts here.

  • Programs funded by Medicare (ie. GP appointments) generally aren’t eligible for private health rebates. However, allied health appointments certainly may be. Please check directly with your insurer.

  • We securely store your payment details to streamline billing after your consultation and submit any Medicare claim for you. If a payment fails, we’ll contact you to sort it out.

  • If you consent, we can securely store your details to save time at future bookings. Or you can enter them for each visit - it’s all in your control.

  • Call us as early as possible so we can offer your time to someone on our waitlist. Late cancellations or missed appointments may incur a fee.

  • Eligibility depends on having had a face-to-face visit with us in the last 12 months. If eligible, we’ll lodge your claim after payment; Medicare typically returns the rebate within 1–2 days.

  • Check for your password-set email (including junk). If content isn’t visible or you’re still stuck, send us a message and we’ll get you back on track.

Still not sure?

Send us your question and our team will get back to you, or call 1300 44 13 22.