Electronic prescribing is a new system being rolled out in Australia and we are over the moon! eScripts will help to make your TeleHealth consultations even smoother and more convenient!

We’ve put together some of the most commonly asked questions we have received about the new system, so check out our FAQs below. If your question has not been answered below, you can always send us an email at contact@alevia.com.au or speak to our friendly reception team on 1300 44 13 22.

We have also attached a short video to explain electronic prescriptions below.

What is electronic prescribing?

Paperless prescriptions that are accessible using electronic devices. They have increased security and they prevent the common problems associated with losing paper scripts.

How will electronic prescribing affect me?

Electronic prescribing is an alternative to paper prescriptions, which may be particularly helpful for TeleHealth consultations or when you cannot see your doctor face-to-face. They are sent to you via SMS or email and can be used at participating pharmacies.

What happens when I see my doctor?

You may receive an eScript instead of paper prescription, if you would prefer.

How will I receive my electronic script?

Your prescription token will be sent to you via SMS or email.

What is a token and what does it look like?

A token is a unique QR barcode which displays with information about the prescription. This token can be scanned at a pharmacy to dispense your prescription.

Do I need a token for each medication?

Yes, you may receive multiple messages if taking more than one medicine. Your pharmacist can help you identify which token you need to use

What about repeats on prescriptions?

The pharmacy will send out a new token for the repeat. This token will be needed to collect your repeat

Do my tokens expire?

Tokens will remain active until the prescription expires. A new prescription will then be written by your doctor

What happens if I lose or delete my token?

Notify your doctor immediately. The doctor will cancel your prescription and send you a new one.

What if the token gets sent to the wrong phone number or email address?

Check that you have received the token before finalising the consultation. Check your contact details if it seems that the token was sent to an incorrect number or email. Notify your doctor immediately if required.

What happens if I lose my phone?

Notify the doctor immediately. Any electronic prescriptions will need to be cancelled and reissued. New tokens will be sent to a new number or family member until you get a new phone. Tokens on the lost phone will be cancelled.

What happens if I don’t have a device that can receive an SMS or email?

You can received a paper script or paper token instead. Additionally, tokens can be sent to a friend, family member or carer. This token will need to be presented at the pharmacy to collect the medicine.

What if I don’t want to use electronic prescribing, can I still get a paper script?

You can request a paper script if you don’t want to use electronic prescribing. Paper scripts can be picked up from the doctor’s office after a TeleHealth consult or faxed directly to your pharmacy.

How do I get my medication?

Call ahead to check that your pharmacy can dispense eScripts.

Can my doctor send the token directly to the pharmacy?

No, tokens can only be sent to you, a friend or a family member.

How do I collect a prescription in person?

Present your token at the pharmacy, the QR code will be scanned and medicines will be dispensed as normal.

Can someone pick up my electronic prescription on my behalf?

Yes, a family member or friend can collect your medicines for you. You will need to send them the token with the QR code so that they can present it to the pharmacy so they can unlock the electronic prescription.

What do I need to prepare for electronic prescriptions?

Check your contact details at your regular doctor and check if your pharmacy can accept electronic prescriptions.

Do I have to have a TeleHealth consultation in order to have ongoing scripts renewed as eScripts?

If you need a new script for a medication, please book in an appointment to speak with your doctor.

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