The Reception Team at Alevia wanted you to know a few things about us.

Dear patients,

All of us from the Reception Team at Alevia wanted to write to you to share some things we want you to know about us.

We want you to know that we understand the journey you’re on can be a challenging one. We know it can feel intimidating arriving at the desk for an initial consultation, when you’re unsure of what to expect. It is common for people to come to us at the front desk feeling self-conscious, embarrassed or ashamed, so we want you to know that we are here to help you without any shame, criticism or judgement.

We want you to know that we are trained to provide our patients with high-quality customer service that is gentle and discrete. We will understand that not every day is going to be a good day, and that after an appointment, you may be feeling overwhelmed or emotional, not particularly chatty and maybe just wanting to go home. When that is the case, we will work swiftly with you at the reception desk so that you can leave the clinic as soon as possible.

We want you to know that we love to celebrate with you on the good days. If you reach a goal or perhaps you’re just in a good mood, we will be more than pleased to have a chat with you at the front desk and celebrate with you.

We have the skills, dedication and compassion to give you the most positive experience possible when you’re a patient of our clinic – all starting with a kind face and a smile when you arrive for your appointment.

With love,

The Receptionists at Alevia Medical Weight Loss.

13 November, 2019

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